At Steel Age Industries, we strive to provide our customers with the best possible shopping experience. Below, you’ll find all the information you need regarding our shipping and delivery policies.
We offer the following shipping options to meet your needs:
Shipping costs are calculated at checkout based on the weight of your order and your location.
Orders are processed and shipped within [3-4] business days. Orders placed on weekends or holidays will be processed the next business day.
We ship internationally to select countries. Please note that delivery times for international orders may vary depending on the destination. Customers are responsible for any customs duties, taxes, or additional fees required by the destination country.
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order online through our website or the carrier’s website.
Delivery times may vary depending on your location and the shipping method selected. Please note that unexpected delays can occur due to factors beyond our control, such as weather conditions or carrier delays.
If a package is returned to us as undeliverable, we will contact you to arrange for reshipment. Additional shipping fees may apply.
In the rare event that your package is lost or damaged during transit, please contact our customer service team at 082 782 6033 within 14 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.
If you have any questions or concerns regarding shipping and delivery, please don’t hesitate to contact us at 082 782 6033. We’re here to help!
Thank you for shopping with us. We strive to provide high-quality products and excellent service. Please review our policy below regarding refunds and returns.
1. No Refunds or Returns
Policy: All sales are final. We do not accept returns or offer refunds on any items purchased through our website. This includes, but is not limited to, items that are damaged, defective, or unsatisfactory.
Exceptions: We make no exceptions to this policy unless required by law. Please ensure that you carefully review your order before making a purchase. If you have any questions or concerns about a product, please contact us before completing your purchase.
2. Damaged or Defective Items
3. Exchanges
4. Contact Us
If you have any questions about this policy or need assistance with a damaged or defective item, please contact our customer service team at 082 782 6033.
Thank you for your understanding and for shopping with us.
3-10 business days.
2 – 7 days once your order is confirmed and ready to ship, delivery time (3 -5 days) is dependent on the courier service.
We do not offer delivery to PO Boxes and Military bases.
R200 set rate.
We do not recommend it as we just paint the Art black and it is not Powder Coated. The House Signs However yes you can!
Powder coating is a process that was initially invented to protect metal parts from chemical and abrasive action but has since spread to aesthetic applications across the industrial spectrum. Powder coated parts and decorations are completely safe to use at home.
Do not worry about it, we can send a replacement or provide a partial refund according to the damage of the product. (Please refer to our Refund policy for further information)
